Privacy Policy

Effective Date: August 2025

Welcome to Fresh & Folds Laundry. We are committed to protecting your privacy and handling your personal information with transparency and integrity. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile services, or engage with us through any of our platforms.

By accessing or using any part of our services, you consent to the terms outlined in this Privacy Policy

1. Scope of Policy

This Privacy Policy applies to all interactions you have with Fresh & Folds Laundry, including but not limited to:

www.freshandfolds.in
Our mobile applications or digital tools
WhatsApp or phone-based communication
Pick-up and delivery services

It governs how we collect, use, store, and share your data.

2. Information We Collect

We collect personal information to provide a seamless and efficient laundry experience. This may include:

Personal Identification: Name, address, email ID, mobile number, date of birth, gender
Order Details: Pick-up and delivery addresses, items sent, service type preferences
Payment & Transaction Details: Billing address, payment method, invoices, etc.
Technical Data: IP address, browser type, device information, operating system
Communication Data: Feedback, WhatsApp chats, service requests, support tickets

This information may be collected via our website, app, phone, messaging platforms, or during order processing.

3. Use of Your Information

Your information is used solely for providing, improving, and personalizing our services. Specifically, we use it to:

Confirm and track your orders
Share updates related to order status
Send promotions or offer-related messages
Improve our platform and customer experience
Provide customer support and resolve issues
Prevent fraud, misuse, or suspicious activity
Comply with legal and regulatory obligations

You may receive notifications via call, email, SMS, or WhatsApp for legitimate business and service reasons.

4. Communication and Consent

By registering with Fresh & Folds or placing an order, you expressly authorize us and our representatives to contact you via phone, SMS, WhatsApp, or email - even if your number is registered on DND lists - for service-related communication, offers, and updates.

If you wish to opt out of promotional messages, you may request removal from our marketing lists at any time.

5. Data Sharing & Disclosure

We do not sell your personal information to third parties. However, we may share your data:

With logistics or delivery partners to fulfill your orders
With third-party service providers assisting in payment, hosting, or analytics
With law enforcement or legal authorities when required by law
In case of a business merger, acquisition, or restructuring

All data sharing is performed under confidentiality and with appropriate safeguards in place.

6. Cookies & Tracking Technologies

Our website uses cookies and other tracking technologies to enhance user experience, analyse website usage, and offer tailored promotions. Cookies do not capture personally identifiable information and can be disabled through your browser settings.

7. Security Measures

We employ industry-standard encryption and security practices to protect your personal data. However, no digital platform can guarantee 100% security. We encourage you to maintain discretion when sharing sensitive information over public networks.

8. Links to External Sites

Our website or digital platforms may contain links to third-party sites. We are not responsible for the privacy practices, content, or terms of use of these external platforms. Please review their policies before engaging with them.

9. Choice & Control

You may:

Update or correct your personal information by contacting us
Opt out of promotional communications
Request deletion of your account and associated data (subject to legal requirements)

We respect your right to control your personal data.

10. Policy Updates

This Privacy Policy is subject to change without prior notice. Any updates will be reflected on this page with the revised effective date. We recommend checking this page regularly to stay informed.

Your continued use of our services constitutes acceptance of any changes made.

11. Grievance Redressal

For any questions, concerns, or complaints regarding this Privacy Policy or your personal data, please contact:

Grievance Officer

Chetan
Fresh & Folds Laundry
Phone: +91 9704787641
Email: chetan@freshandfolds.in
Timing: Monday to Saturday, 10:00 AM to 9:00 PM

By using Fresh & Folds’ services, you consent to the collection and use of your information as described in this policy.